Bookings cannot be confirmed until deposit is received.
Payments may be made by EFT or by cash, credit card, or cheque. Visa and Mastercard payments incur a surcharge of 2%. Amex/Diners incur a surcharge of 3% of the payment amount. Cheques must be provided a t least 7 days prior to the departure. EFT must be made at least 72 hours prior to departure and received into our account prior to departure.
General bookings: The booking is not confirmed until the deposit is paid. Full payment is required prior to departure.
New Year’s periodbookings: FULL PAYMENT IS REQUIRED 60 DAYS PRIOR TO DEPARTURE.
CANCELLATIONS AND POSTPONEMENTS
Bookings can be postponed or cancelled if enough notice is given in writing. Approved postponements can be transferred to a new date with in 12months. Cancellations incur a 10% fee of the total charter amount. Required notice of postponement: December and Public Holidays: 60 days. General bookings :>30 days.
Credit card bonds are authorised but not charged by a process called 'Pre Authorisation'. Your credit limi will be affected for 5 business days. The pre-auth will be converted to a sale if the boat is damaged or we receive notification of damage to a third party property. . Bareboat bonds are double for charters on New Year's Eve or when the yachts are involved in racing.
INCLEMENT OR UNSAFE WEATHER
EastSail determines the suitability of conditions and the possibility of postponement on the day of the charter. In the case of an approved postponement, the deposit will be held by EastSail, less a 10% administration fee and the full amount of any catering, drinks and crew fees. You are welcome to collect catering and drinks.You can rebook within 6 months, after which the credit shall expire. Refunds are not available.
Any loss or damage to the yacht or equipment will be charged to your bond. The charge is $250 if the toilet is blocked during your charter. Please leave the yacht tidy with dishes done or there is a cleaning fee of $100.
EastSail reserves the right to change a charterer's booked vessel to another vessel of similar size and / or style as possible or cancel or postpone any booking.
Final numbers are required 72 hours prior to departure. Catering cannot be cancelled after this time and you will be charged regardless of your consumption. Drinks can be ordered through our cellars. No returns or storage for left over drinks is available.
Parking can be difficult around the water front. Generally in the surrounding streets one side of the road offers unrestricted parking and the other side is limited to 2 hours. Please check parking signs before leaving your car. There are two parking stations located in New McLean St, Edgecliff.
Comfortable clothing and dressing in layers, a snug fitting cap, sunglasses with safety strap and sunblock are recommended. We have long spray jackets available for use during your charter. Wearing suitable footwear is important. Please ask your guests to wear soft soled, non marking shoes. Hard soled shoes, high heels and black soled shoes can damage or mark the decks. Bare feet and thongs do not give adequate protection.
RIGID PLASTIC AND METAL FOOD CONTAINERS/COOLERS, HARD SUITCASES OR BAGS WITH WHEELS
Are not permitted aboard due to the damage they can cause to the varnish work. Each vessel has an icebox or fridge. Foam coolers are permitted.
Our vessels may not be taken alongside any dock, jetty or other vessel. A limited number of rowing dinghies are available for your use, please advise us if you require a dinghy. Water taxi's can be contacted to do transfers from the yacht to shore. Docking damage to the yacht is the greatest ( most expensive) risk and may exceed the value of your bond. Bareboat charters starts and finish at our base in Rushcutter's Bay. Skippered charters have the option of an alternate pick up and/or drop off locations at additional cost and/or time sacrifice.
DINGHY, LINEN & AWNINGS
Can be booked in conjunction with charters. There is no cost for awnings and dinghies except over NYE where demand exceeds supply. Linen must be pre-booked and a fee is applicable.
CHARTER AREA & OVERNIGHT CHARTERS
Our yachts are licensed to operate in Sydney Harbour, but the yachts are not permitted offshore, with the exception of our Beneteau First 40 'Leeward' and Beneteau 47.7 "Marguarite" have licenses that allow limited offshore operation to approved customers. Bareboat charters must not be underway between sunset and sunrise. Skippered: With one of our qualified skippers aboard the sunset restriction does not apply and some boats have offshore capability.
SURCHARGES AND SPECIAL CONDITIONS
Apply to the Christmas - New Year period and Australia Day.
Would you like more information?
Our friendly staff are ready to assist with your enquiries