Bookings cannot be confirmed until deposit is received.
We require a deposit to confirm any bookings and the balance is due 72 hours prior to the event. Direct debits must be made at least 72 hours prior to due date and received into our account prior to departure. Visa/Mastercard incur a surcharge of 2%. Amex & Diners a surcharge of 3%. Cheques must be received at least 7 days prior to the due date.
Number of guests
We require your numbers to your event 14 days prior to the event. Then final numbers are due 72 hours prior to the event, with a maximum decrease no more then 10% of the number given 14 days out. Your invoice will be based on your final numbers given. It maybe possible to increase numbers after this time, based on availability.
CANCELLATIONS AND POSTPONEMENTS
Cancellations require 60 days notice prior to departure in writing. You will be required to produce written acknowledgement from Eastsail that your cancellation has been approved. For approved cancellations your booking may be transferred to a new date less a 10% administration fee, to be taken within 6 months of the original departure date. If you cannot give the required notice for a cancellation or postponement, the deposit will be forfeited, refunds are not available.
INCLEMENT OR UNSAFE WEATHER
Our events are adventure activities and may not be cancelled or postponed due to inclement weather. Spray jackets will be provided. In the event of lightening, the event may be temporarily delayed or suspended until the danger passes.
The number and type of yachts allocated are at EastSail's discretion and will depend on final numbers.
Final numbers for catering required 72 hours prior to departure. Catering cannot be cancelled inside this time and you will be charged regardless of your consumption. Drinks can be ordered through our cellars. No returns or storage for left over drinks is available.
Parking can be difficult around the waterfront. More than 2 hour parking is not available on the east side of New Beach Road. Please check the signs before leaving your car. There are 2 parking stations near by in New McLean St, Edgecliff.
Comfortable clothing and dressing in layers, a snug fitting cap, sunglasses with safety strap and sunblock is recommended. We have long spray jackets available for use during your charter. Footwear, wearing suitable footwear is important. Please ask your guests to wear soft soled, non marking shoes. Hard soled shoes, high heels and black soled shoes can damage or mark the decks. Bare feet and thongs do not give adequate protection.
RIGID PLASTIC AND METAL FOOD CONTAINERS OR COOLERS
Are not permitted aboard due to the damage they can cause to the varnish work. Each yacht has either an icebox or fridge. Foam coolers are permitted.
Our sailing events start and finish at our marina in Rushcutter's Bay. Pick up and/or drop off at other locations are available at additional cost and/or time sacrifice.
SURCHARGES AND SPECIAL CONDITIONS
Apply to Boxing Day, New Year's period and Australia Day
Would you like more information?
Our friendly staff are ready to assist with your enquiries